Privacy and data handling

Updated 1 November 2026

Voizual is operated by SunCom Consulting OÜ, registered in Estonia under registry code 16612900. Registered address: Padriku tee 12/3-4, Pirita linnaosa, 11912 Tallinn, Harju maakond, Estonia.

Who is responsible

SunCom Consulting OÜ is responsible for account and service administration and conversations with Voizual’s own agents. For an agent operated by another business, that business determines how it uses your conversation and is your first contact about that use. Voizual supplies the technical service. Business customers need processing terms that match their use before collecting visitor personal data.

What is processed and why

We process account/contact details, password hashes or Google sign-in identifiers, agent configuration, uploaded images/documents and website knowledge to provide the service. Conversation transcripts, optional contact details and requested summaries are saved for the agent’s account. Trial cookies, browser identifiers, IP/security signals and operational logs support allowance enforcement, fraud prevention and troubleshooting. Credit and purchase records support usage accounting, payment handling and any applicable record-keeping obligations.

Account and requested service processing supports performance of the service; security and abuse prevention support legitimate operational interests. Optional analytics requires consent. Mandatory financial records are kept where legally required. A customer operating an agent is responsible for establishing its own lawful basis and informing its visitors.

Service providers and calls

LiveKit transports live call media. OpenAI provides the enabled voice/language-model features, including text answers and summaries. The configured avatar service renders the live presenter. Speech, transcripts and relevant source passages may be sent to these providers to answer you. Stripe handles checkout and saved payment methods; full payment-card details are not stored by Voizual. The configured mail service sends requested messages and account notifications.

Current service components: Calls travel over WebRTC through LiveKit. Speech is handled by OpenAI's GPT-Live speech-to-speech model, and the avatar is rendered by Protoface's real-time avatar service.

Provider processing may involve other countries. We do not claim that all processing stays in one country, that calls are end-to-end encrypted, or that a particular enterprise processing agreement is in place. Contact us for the arrangements relevant to your business before using the service for sensitive or regulated information.

Visibility and storage

New agents are private. Public/unlisted agent pages expose their public profile; their source configuration, transcripts and leads are restricted to authorized account users. Someone with your account access can review those records.

There is currently no general automatic expiry for saved account content or transcripts. They remain until the account team deletes them or deletion is handled on request. Unclaimed trial drafts expire after the period shown in the preview; trial/security ledgers are separate and are not deleted with the draft. Backup copies and required financial records can outlive deletion from the active application. We do not promise an unimplemented automatic purge period.

Cookies and analytics

Essential cookies maintain sign-in, the trial and language choices. Optional Google analytics, when configured, loads only after acceptance and can be declined through Cookie settings. Conversation text and contact details are excluded from the analytics event allowlist.

Your requests

Contact us support@voizual.com to ask about access, correction, deletion, restriction, objection or portability where applicable. We may need proportionate information to verify your request. You can also complain to your competent data-protection authority, including the Estonian Data Protection Inspectorate, Andmekaitse Inspektsioon.